Information you provide
When you submit a material inquiry, we collect your name, business name, email, destination, selected materials and project requirements. Optional fields may include your telephone number, printer model, quantities and a specification link.
How we use inquiry information
We use the information to review your request, prepare material or commercial information, contact you about the inquiry and keep a record of the business conversation. Relevant specifications may be discussed with a supplier when necessary to assess the material or quotation.
Website storage
Your selected quote items and comparison materials are stored in your browser. Campaign referral parameters may be retained for the current browser session. These values are not a purchase order or customer account. You can remove them by clearing website storage.
Learning tools and draft briefs
Material calculators and the structured RFQ builder run in your browser. Draft requirements are transferred to the inquiry form only when you choose that action, and are submitted only when you submit the form. Copy and download controls produce a local copy.
Optional external videos
Manufacturer training videos are hosted by YouTube. The embedded player is loaded only when you select the video control, using YouTube’s privacy-enhanced domain. Loading the player connects your browser to that provider, which processes information under its own terms. Links to manufacturer resources and YouTube also take you to external services.
Inquiry processing
Submitted requests are stored in our inquiry system. Service providers used to operate the website, database and business email may process the information for that purpose. Anti-abuse checks may process request metadata such as IP address and user agent.
WhatsApp inquiries
If you choose WhatsApp, the website first submits your inquiry. After successful submission, you may choose to continue to WhatsApp. WhatsApp is a separate service with its own privacy terms. Opening the link shares the inquiry reference and the contact details included in its prefilled message.
Retention and requests
Inquiry records are retained for business follow-up, recordkeeping and applicable obligations. To request access, correction or deletion where applicable, use the contact form and identify the inquiry reference. We may need to confirm your identity before acting on a request.
Contact
The website is operated by JOYLEM TECH LIMITED. Use the contact page to submit a privacy inquiry or copy our email address.